Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Terms & Conditions 


1.1 Groove Warehouse shopping site at “”, (the “Site”) is a shopping website where you can browse, select and order products from Groove Warehouse (ABN 62 169 644 473) (“Groove Warehouse”, “GW”, “us” or “we”). 

1.2 Your access to and use of the Site, including your order of products through the Site, is governed by these terms and conditions. 


2.1 You agree to be bound by, and comply with, these terms and conditions. In addition to these trading terms, there are terms and conditions that apply to the use of the Site. You agree to comply with the terms of use. You can view Terms of Use on the web site. 

2.2 You agree to comply with all relevant laws relating to your use of the Site and your placement of any order through the Site. 


3.1 You may order products by selecting and submitting your order through the Site in accordance with these terms and conditions. 

3.2 Any order placed through this Site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. 

3.3 We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site. 

3.4 You agree to provide us with current, complete and accurate details when asked to do so by the Site. 


4.1 In certain circumstances, we may need to reject part of your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the Site. 

4.2 Each order placed for products through the Site that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will: 

  • supply the products in that order to you in accordance with these terms and conditions; and 

  • provide you with a confirmation of that order. 

4.3 If we reject an order placed through the Site, then we will endeavor to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order. 


5.1 If we determine that we do not have a particular product in your order in stock, then we will use reasonable endeavors for up to 90 days to order the relevant product (“OUT OF STOCK Available For Order”). In this instance, we will notify you of the relevant Back Ordered products and the anticipated delivery date. 

5.2 Our Back Order Policy is incorporated into these terms and conditions. 


6.1 We will only deliver products ordered through the Site to a location where we provide delivery services.

6.1.2 We will deliver product orders to any domestic location around Australia. If you require shipping services to an international Location we may choose to accept your order and arrange international shipping - or alternatively you may elect to organise your own international shipping arrangements.  

6.2 Delivery time frames will not exceed 30 days from the date of the order providing the products ordered are in stock (see section 5 for information on products not in stock). The method by which we deliver products may vary. The delivery fee for your order depends on the type of product you order (in particular, the size and weight of the product). 

6.3 You agree to comply with certain delivery requirements specified below and such other requirements, from us or the nominated delivery company, that we notify you of when you place your order through the Site. 

6.4 We also recommend that you be present to accept the delivery of your order if you have paid by credit card. 

6.5 We may require the person accepting the delivery of your order to: 

  • provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks; and 

  • where relevant, provide us with proof that the consents referred to under the “Restricted Products” section of these terms and conditions have been obtained. 

6.6 If there is no one or no appropriate person (for example, above 18 years old) at the delivery address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the products you have ordered. In this instance, we will endeavor to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery. 

6.7 You acknowledge and agree that any person at the Delivery Address who receives the products is authorized by you to receive your order. 

6.7 You acknowledge and agree that we reserve the right to elect for deliveries to be left 'at the door' of residential delivery addresses as to not incur a re-delivery fee from the courier.


7.1 Risk and title to the product(s) passes to you on the date and time of delivery to the Delivery Address. 


8.1 We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if: 

  • the products in that order are not available; or 

  • there is an error in the price or the product description posted on the Site for the product in that order; or 

  • that we reasonably believe your order has been placed in breach of these terms and conditions. 

8.2 If we do so, then we will endeavor to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order. 

8.3 You may cancel an order (whether it is accepted by us or not) by contacting us during contact hours at any time prior to the dispatch of that order. Once the order has been dispatched for delivery to you, then you may return the relevant products in accordance with these terms and conditions. 


9.1 We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions. 

9.2 All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable. 

9.3 The purchase price of each product is shown on the product list on the Site at the time you place your order. The purchase price of a product on the Site may not be the same or correspond to the prices in any of our retail partner’s stores for the same product and we are not obliged to match any prices. 

9.4 Just like in our retail partners stores, prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (and in particular, our Back Order Policy), once we have accepted your order, we will not change any prices that apply to the products in that order. 

9.5 If you cancel an order then: 

  • subject to (b), we will refund any amounts paid by you for that cancelled order; 

  • we will not refund the delivery fees where the products in your cancelled order have been dispatched for delivery. 


10.1 You may pay the fees and charges for an accepted order using the following credit cards: Visa, Master Card 

10.2 If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may cancel your order. 

10.3 If we have previously agreed that you are a business customer that may obtain products from us on a deferred payment basis, then we will invoice you the fees and charges for the products you have ordered when the aggregate amount payable by you for all orders placed under these terms and conditions reaches or exceeds the agreed amount. You must pay us the fees and charges in accordance with these terms and conditions. 

10.4 If you choose to pay by credit card, you authorize us to debit the amount that is payable for an accepted order from your nominated credit card. 

10.5 You must not pay, or attempt to pay, for products through any fraudulent or unlawful means. 

10.6 We will provide you with a receipt at time of delivery, which specifies the total fees and charges for the products in the order. 


11.1 Our Returns Policy is incorporated into these terms and conditions.  You must check any product delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that Product and notify us immediately. If you notice damage to a product after delivery, you should notify us within 7 days of delivery. If so, you may return the product to us in accordance with this clause. 

11.2 If you wish to return a product that is not damaged and that was provided to you under these terms and conditions, then you may return that product in accordance with our Returns Policy. 

11.3  You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund. 

11.4  We will not refund the delivery fee where the products have been delivered to you, unless you are returning the product because it was damaged. 


12.1 Subject to clause 14.3, we exclude all implied terms and warranties whether statutory or otherwise, relating to the Site or the subject matter of this agreement. You acknowledge that the Site is provided “as is” and that we do not make any warranty or representation as to the suitability of the Site or a product for any purpose. 

12.2 Subject to clause 14.3, we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realize expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to this agreement. 

12.3 Where any law implies in this agreement any term, and that law voids or prohibits provisions which exclude or modify the operation of such term, then the term is taken to be included in this agreement. However, our liability for breach of such term will be, if permitted by law, limited to the following remedies (at our option): 

  • replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired. 

12.4 Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise. 

12.5 Nothing in these terms and conditions is intended to limit or exclude any liability that cannot be excluded by law. 


13.1 We may immediately suspend, terminate or limit your access to and use of the Site and, where relevant, your account if you breach these terms and conditions and: 

  •  the breach cannot be remedied; or  

  •  you fail to the remedy the breach within 10 days of our notice to you of that breach; or 

  •  if there is an emergency. 

13.2 We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the products that have been ordered are no longer available or we are prevented from supplying the products, in which case, we will notify you and will refund to you all valid payments received by us for those products. 


14.1 For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process. 

14.2 We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order are the terms and conditions that applied at the time you placed your order. 


15.1 We respect your privacy. We collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988. The manner in which we generally collect, hold, use and disclose your personal information is set out in our Privacy Policy. 

15.2 We will collect your personal information through your use of the Site or through your personal contact with us. You agree for us to collect, hold, use and disclose your personal information in ways we consider appropriate; namely: 

  • for the purpose of and incidental to providing our products and to you in a secure way. This includes uses and disclosures which we require to operate the Site; and 

  • with, to and from third parties who provide services to us in relation to online shopping. These may include mailing houses, gateway providers, delivery service providers and organisations that assist us to check for or prevent unauthorised or fraudulent transactions. 

  • for other purposes to which you consent to (either express or inferred consent). 

15.3 We may transfer your personal information to others in countries outside Australia. We will only do this within the scope of clause 15.2. 

15.4 You may access your personal information by logging into your registered account or by contacting us. 


16.1 If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy. 

16.2 This agreement is governed by the laws of The Australian Capital Territory and New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. 




17.1 These terms and conditions (together with any relevant documents referred to in them (including the Website terms of use)) set out the terms relating to the redemption of Promotional Discount Voucher. The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher. Please note that our standard terms and conditions of sale apply in respect of any orders placed using Discount Voucher and the Website terms of use for using our site also apply.

17.1.1 We reserve the right to exclude any products from any discount promotion.

17.2 By confirming your order using the Discount Voucher you are accepting these terms and conditions. Any terms which you seek to impose in respect of the order for Discount through this site will not form part of any contract between us. Please read these terms and conditions carefully before confirming your order. If you have any queries on these terms please contact us before ordering using a Discount Voucher.

17.3 To the extent that there is any conflict or inconsistency between these terms and conditions and the Privacy Policy the following order of precedence will apply:  Product terms and conditions of sale  Promotional Discount Voucher terms and conditions;  Website terms of use;  Privacy Policy.

17.4 We recommend that you print a copy of these terms and conditions for your future reference.



18.1 How To Redeem Discount Voucher - You must sign up via the web address (URL) shown on the Discount Voucher when placing your order online.

18.2 Only one Discount Voucher can be used per order.

18.3 You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.

18.4 Generally, Discount Vouchers can only be used for one order.

2.5 The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date.

18.6 Discount Vouchers have no cash redemption value.

18.7 Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply.

18.8 We reserve the right to vary or discontinue the Discount Voucher scheme at any time.



19.1 We have the right to revise and amend these terms and conditions of sale from time to time including to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities.

19.2 You will be subject to the policies and terms and conditions of sale in force at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).



  • Capitalised terms used are defined in these terms and conditions. In these terms: 

  • Contact Hours means the trading hours of Groove Warehouse: Monday-Wednesday 10- 6pm; Saturday 10-4pm; (Australian Eastern Standard Time). 

  • Delivery Address means the address specified by you during the customer registration process for the delivery of products that we will supply to you under these terms and conditions. 

  • GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cmwlth). 

  • LoginID means the email address that you provided to us as part of the registration process to use the Site. 

Product (product) means each good that is advertised on the Site