Australian Consumer Law
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time.
If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt
FEES AND CHARGES / RETURNS POLICY
We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.
The purchase price of each product is shown on the product list on the Site at the time you place your order. The purchase price of a product on the Site may not be the same or correspond to the prices in any of our retail partner’s stores for the same product and we are not obliged to match any prices.
Just like in our retail partners stores, prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (and in particular, our Back Order Policy), once we have accepted your order, we will not change any prices that apply to the products in that order.
If you cancel an order then:
subject to (a), we will refund any amounts paid by you for that cancelled order;
(a) we will not refund the delivery fees where the products in your cancelled order have been dispatched for delivery, we will also charge you any transaction fees that we incur such as credit card fees MC / Visa / AMEX. These fees will be processed prior to refund. We may also charge any bank Charge Back Fees we incur as a result of your cancelled order. Where you simply change your mind regarding your purchase we may also charge you a re-stocking fee of 10% of your total purchase price to cover associated costs.