Freight And Shipping Policy

The Groove Warehouse is transparent with our freight costs.

As drummers and percussionists ourselves - we value the safety, security and quality of your goods. Any package that is dispatched from our Canberra facility is packed by a staffmember who will ensure to the best of their ability that your goods will arrive in the condition they left our store in.

A major element of our sales philosophy includes care for the environment, which is why we often elect to use recycled boxes and parcles when we package goods for shipment.
 

Orders will normally be shipped within 1-3 business days, subject to availability. If an item is temporarily out of stock, you will be contacted to discuss options. With close to ten thousand drum and percussion products in our inventory we check inventory with many of our Australian distributors every day, 7 days per week. As such, your order may be in part or fully dispatched from one of our major brand distributors. We ship to all areas of Australia with TNT Road Express, Pack N Send, Star Track and Australia Post, all items are fully insured.

Please note that all shipping is calculated through either TNT Australia or Australia Post and although we take all possible precautions to provide accurate shipping costs, additional charges may apply for regional orders and heavy items to a residential address.

ADDITIONAL CHARGES beyond our control: Bulky Items (Drum Kits, Concert Percussion etc.) In addition to your base delivery charge (H x W x L) + weight your order arrives at a cubic weight that you are quoted for. We are also charged by the major Road Express companies services fees such as:

  • RDI: Heavy Residential Pick-up Delivery fee $60.50

  • RDS: Residential Delivery fee $5.50

  • Fuel Surcharge - 'volumetric dependant'

  • LR: WA Regional Surcharge - 'volumetric dependant'

Combined with your base charge this is how you arrive at the final shipping quote. If you're unsure, please contact us for a freight quote prior to placing your order; we will manually pack small items together saving you costs as well as confirming your final invoice amount. We are here to assist you in your purchase. As a family business every customer is important.

 

Shop with confidence and Make a Joyous Sound. International shipments available on special request.